How to Return

At Sirri, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, you are entitled to return the item(s) within 30 days of receipt.

Contacting Us

Should you have any concerns or issues, please do not hesitate to contact our dedicated Customer Support team. We are available for phone assistance from Monday to Friday, 10 a.m. to 3 p.m. and on Saturday 10 a.m. to 1 p.m. 

E-mail: cs@sirri.com

We only offer free return label for UK based customers.

If something's not right with your order:

We want every SIRRI order to arrive perfectly and on time. On the rare occasion something goes wrong, we'll always put it right in the way that's fairest for you. Here's how we handle each situation — and in every case, our team replies within 24 hours.
If your item is faulty: Please email cs@sirri.com within 48 hours of delivery with your order number, a photo showing the issue, and "Faulty" in the subject line. Our team will review it and advise the best way to put it right for you. If you need the item in time for a specific date, the quickest route is to place a new order and contact us to arrange a free return and refund of the faulty one - that way you're never left waiting. This does not affect your statutory rights.
If you've received the wrong item Please email cs@sirri.com within 48 hours of delivery with your order number, a photo, and "Wrong item" in the subject line. We'll arrange the best resolution for you — a free return and refund, or sending the correct item. If your occasion is close, the fastest option is to place a new order for the correct item and contact us to arrange the free return and refund of the wrong one.
If your parcel is delayed or lost Please contact cs@sirri.com with your order number. Where there's still time before you need the item, we'll usually send a replacement straight away so you're not left waiting; if time has run out, we'll arrange a full refund. Because we sometimes send a replacement before the original parcel has been returned or confirmed lost, you may occasionally end up with both the original and the replacement — or a duplicate. If that happens, the extra item remains the property of SIRRI and simply needs to come back to us.
Returning it is free: we'll email you a prepaid label and you can drop it off or book a doorstep collection. Please return it within 15 days. Any replacement or duplicate item kept beyond this period remains the property of SIRRI, and we reserve the right to recover its value.

 

Returns Procedure

To generate your FREE returns label, Click here and follow the instructions provided.

Ensure all details, including your order number, are accurately entered.

After submitting, you will receive a returns label. Print and attach this label to your parcel. If you don't have access to a printer, show the barcode sent to your email at your local post office for printing assistance.

To find the nearest Royal Mail drop-off point, click here.

Keep your postage proof until your return/refund is processed.

For International Customers: We offer 15 convenient hassle-free return addresses around the world. Please choose the one closest to you. Note that we only accept returns for refunds internationally. If you need a different size or color, return the original item for a refund and place a new order.

For returns outside your country, mark the parcel as "returned unwanted GB purchase" to avoid potential import taxes.

 

General Return Guidelines:

Condition of Items: All items must be returned in their original, sellable condition. We cannot accept returns of items that have been worn or washed. Only items in their initial condition are eligible for exchange or refund.

Items must be returned with the original security/brand tag still attached.
If the tag is removed, tampered with, or missing, the item will not be eligible for a refund or exchange.
This does not affect your statutory rights for faulty items.

Policy on Suit Sets: We sell our suits as complete sets and do not offer the option to mix and match individual suit articles. Exchanging parts of a suit set disrupts the integrity of the original set, rendering it unsellable. As a result, we are unable to process exchanges or refunds for individual articles from a suit set.

We recommend inspecting your received products immediately upon delivery, preferably at the reception area if applicable. Any issues such as missing items, defects, or faults should be reported to our customer service team within 48 hours from the date and time of delivery. Timely reporting allows us to swiftly address and rectify any concerns, ensuring your satisfaction with our products. Failure to notify us within this timeframe may impede our ability to provide assistance or resolution. Thank you for your cooperation in adhering to our return policy procedures.

Return Addresses:

Country	Address
🇬🇧 UNITED KINGDOM	SIRRI, Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK
🇮🇪 IRELAND	Coll-8 Logistics - EZI - Sirri, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, IE
🇺🇸 UNITED STATES	GEPS - EZI - Sirri 1230 Hardt Circle Bartlett Illinois 60103 USA
🇩🇪 GERMANY	Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE
🇫🇷 FRANCE	Ezi Returns - Sirri, 70 Avenue Jean Jaurès, Bagnèress de Luchon, Haute Garonne, 31110, FR
🇮🇹 ITALY	IFS/ Ezi returns / Sirri, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037, IT
🇪🇸 SPAIN	DEVO - EZI - Sirri, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES
🇨🇦 CANADA	R Logistics - EZI - Sirri 1575 South Gateway Rd Unit E, Mississauga, ON L4W 5J1
🇦🇪 UNITED ARAB EMIRATES	Toil & Tinker - EZI - Sirri, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E.
🇵🇹 PORTUGAL	MULTISOURCE, Lda. - EZI - Sirri, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha, 2440-901, PT
🇳🇱 NETHERLANDS	Global e commerce experts - Sirri, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp, 2132 NM, NL
🇸🇪 SWEDEN	Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE
🇵🇱 POLAND	Qlink - EZI RETURNS - Sirri Hala DTA Moszna-Parcela 29 C4/U5 05-840 Brwinów
🇲🇽 MEXICO	LES OFERS Q S DE RL CV - Ezi - Sirri, Luis Martinez -EZI, Sierra 508 A Real del sol, Cienega de Flores, Nuevo Leon, 65550, MX
🇧🇪 BELGIUM	EZI Belgium RETURN ADDRESS, TSG Logistics - EZI – Sirri Desire De Bodtkaai 27, 9400 Ninove
🇹🇷 TURKEY	SIRRI, Kazım Karabekir Mh., Şht. Ömer Faydalı Cd, No : 237/A, 77200, Yalova, TR
🇦🇹 AUSTRIA	TSG GmbH - Ezi - Sirri, Kleinfeld 10a, 6341 Ebbs, Tirol, Austria

Refunds: The initial postage charge isn't refundable. Purchases with free postage will receive a full refund.

Important Notes:

Please allow up to 7 days from the date we receive your return for processing. If you require an expedited exchange, we recommend placing a new order and subsequently returning the original item for a refund.

Returns or exchanges made after the 30-day period are subject to a 20% restocking fee.