How to Return
At Sirri, your satisfaction is our highest priority. If you are not completely satisfied with your purchase, you are entitled to return the item(s) within 30 days of receipt.
Contacting Us
Should you have any concerns or issues, please do not hesitate to contact our dedicated Customer Support team. We are available for phone assistance from Monday to Friday, 10 a.m. to 4 p.m.
E-mail: cs@sirri.com
Returns Procedure
To generate your FREE returns label, Click here and follow the instructions provided.
Ensure all details, including your order number, are accurately entered.
After submitting, you will receive a returns label. Print and attach this label to your parcel. If you don't have access to a printer, show the barcode sent to your email at your local post office for printing assistance.
To find the nearest Royal Mail drop-off point, click here.
Keep your postage proof until your return/refund is processed.
For International Customers: We offer 15 convenient hassle-free return addresses around the world. Please choose the one closest to you. Note that we only accept returns for refunds internationally. If you need a different size or color, return the original item for a refund and place a new order.
For returns outside your country, mark the parcel as "returned unwanted GB purchase" to avoid potential import taxes.
General Return Guidelines:
Condition of Items: All items must be returned in their original, sellable condition. We cannot accept returns of items that have been worn or washed. Only items in their initial condition are eligible for exchange or refund.
Policy on Suit Sets: We sell our suits as complete sets and do not offer the option to mix and match individual suit articles. Exchanging parts of a suit set disrupts the integrity of the original set, rendering it unsellable. As a result, we are unable to process exchanges or refunds for individual articles from a suit set.
We recommend inspecting your received products immediately upon delivery, preferably at the reception area if applicable. Any issues such as missing items, defects, or faults should be reported to our customer service team within 48 hours from the date and time of delivery. Timely reporting allows us to swiftly address and rectify any concerns, ensuring your satisfaction with our products. Failure to notify us within this timeframe may impede our ability to provide assistance or resolution. Thank you for your cooperation in adhering to our return policy procedures.
Return Addresses:
| Country | Address |
| 🇬🇧 UNITED KINGDOM |
SIRRI, Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK |
| 🇮🇪 IRELAND |
Coll-8 Logistics - EZI - Sirri, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, IE |
| 🇺🇸 UNITED STATES |
GEPS - EZI - Sirri, 845 Carol Court, Carol Stream, IL, 60188-9408, US |
| 🇩🇪 GERMANY |
Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE |
| 🇫🇷 FRANCE |
Ezi Returns - Sirri, 70 Avenue Jean Jaurès, Bagnèress de Luchon, Haute Garonne, 31110, FR |
| Country | Address |
| 🇮🇹 ITALY |
IFS/ Ezi returns / Sirri, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037, IT |
| 🇪🇸 SPAIN |
DEVO - EZI - Sirri, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES |
| 🇨🇦 CANADA |
R Logistics - EZI - Sirri 1575 South Gateway Rd Unit E, Mississauga, ON L4W 5J1 |
| 🇦🇪 UNITED ARAB EMIRATES |
Toil & Tinker - EZI - Sirri, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E. |
| 🇵🇹 PORTUGAL |
MULTISOURCE, Lda. - EZI - Sirri, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha, 2440-901, PT |
| Country |
Address |
| 🇳🇱 NETHERLANDS |
Global e commerce experts - Sirri, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp, 2132 NM, NL |
| 🇸🇪 SWEDEN |
Logic Consulting - EZI - Sirri, Röra Byväg 5, 41878 Göteborg SWEDEN |
| 🇵🇱 POLAND |
Qlink - EZI RETURNS - Sirri Hala DTA Moszna-Parcela 29 C4/U5 05-840 Brwinów |
| 🇲🇽 MEXICO |
LES OFERS Q S DE RL CV - Ezi - Sirri, Luis Martinez -EZI, Sierra 508 A Real del sol, Cienega de Flores, Nuevo Leon, 65550, MX |
| 🇧🇪 BELGIUM | EZI Belgium RETURN ADDRESS, TSG Logistics - EZI – Sirri Desire De Bodtkaai 27, 9400 Ninove |
| 🇹🇷 TURKEY |
SIRRI, Kazım Karabekir Mh., Şht. Ömer Faydalı Cd, No : 237/A, 77200, Yalova, TR |
Refunds: The initial postage charge isn't refundable. Purchases with free postage will receive a full refund.
Important Notes:
Please allow up to 7 days from the date we receive your return for processing. If you require an expedited exchange, we recommend placing a new order and subsequently returning the original item for a refund.
Returns or exchanges made after the 30-day period are subject to a 20% restocking fee.