Delivery & Return Policy
You have the right to return your purchase within 30 days of receiving it.
If you're not fully satisfied with your purchase, we're committed to making things right. To address any concerns or issues, simply get in touch with us. Our Customer Support team is available by phone from Monday to Friday, between 10 a.m. and 5 p.m., and is dedicated to ensuring your complete satisfaction.
Customer service: cs@sirri.com
DELIVERY
Processing time:
We pride ourselves on quick and efficient order processing. Any order placed before 2 p.m. will most likely be dispatched on the same day. While we do our best to ensure rapid delivery, please be aware that shipping times may vary for international addresses outside the UK.
UK Delivery times:
For Deliveries Within the UK: We use Royal Mail's 48-hour Signed & Tracked service for all standard shipments. This service typically ensures delivery within 2-3 business days. Important Notice: Please be advised that delivery timelines may extend during bank holidays and promotional sale periods.
For expedited service featuring guaranteed next-day delivery, we encourage you to contact our dedicated customer service support team. You can reach us through live chat, WhatsApp, email, or by phone at 02070971623. We are committed to providing exceptional assistance and will endeavor to promptly address your inquiry.
International Shipping Information Table
| Region/Country | Estimated Delivery Time | Shipping Service | Customs & Taxes |
|---|---|---|---|
| Belgium | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
| Germany | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
| France | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
| Ireland | 2-3 working days | UPS or DPD | Duties and Taxes Paid |
| Netherlands | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
| Spain | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
| Italy | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
| Portugal | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
| United States (Over £100) | 2-3 working days | UPS Express | Duties and Taxes Paid |
| United States (Under £100) | 6-10 working days | Royal Mail Tracked Service | Duties and Taxes Paid |
| Rest of the World | 8-12 business days | UPS or DPD | Contact your customs office for fees |
Additional Notes:
We understand the importance of timely delivery, which is why we offer expedited and express service options to certain countries, typically ranging from 1 to 3 days. Please note that deliveries during public holidays may experience delays.
If you require expedited or express service to your destination country, please don't hesitate to contact us, through live chat, WhatsApp, email, or by phone at 02070971623. Our customer service team will be happy to assist you in finding the best shipping option for your needs.
RETURNS
If you're not fully pleased with your purchase, you have the right to return your item(s) within 30 days of receiving them.
Contacting Us
For any concerns or issues, please get in touch with our dedicated Customer Support team. We're available by phone from Monday to Friday, between 10 a.m. and 4 p.m.
📧 E-mail: cs@sirri.com
Returns Procedure
For UK Customers: Sirri provides FREE Royal Mail tracked returns.
Click here to generate your FREE returns label and follow the provided instructions. Ensure all details, including your order number, are correctly filled in. Upon submission, you'll receive a returns label. Print this label and attach it to your parcel. If you don't have printer access, simply show the barcode sent to your email at your local post office, and they'll assist with printing.
To locate the nearest Royal Mail drop-off point, click here.
Retain your postage proof until your return/refund is processed.
For International Customers: We offer 15 hassle-free return addresses worldwide. Select the one that is most convenient for you. Only returns for refunds are accepted internationally. If you wish for a size or color change, please return the original item for a refund and place a new order.
For returns outside of your country, label the parcel as "returned unwanted GB purchase" to avoid potential import taxes.
General Return Guidelines:
Items must be in their original, sellable condition for return. Worn or washed items will not be accepted for exchange or refund. We don't offer mix and match for suit articles. We sell suits as complete sets. Exchanging articles from a set makes the original set unsellable. Therefore, such exchanges/refunds won't be processed.
Return Addresses:
| Country | Address |
|---|---|
| 🇬🇧 UNITED KINGDOM | SIRRI, Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK |
| 🇮🇪 IRELAND | Coll-8 Logistics - EZI - Sirri, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, IE |
| 🇺🇸 UNITED STATES | GEPS - EZI - Sirri, 845 Carol Court, Carol Stream, IL, 60188-9408, US |
| 🇩🇪 GERMANY | Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE |
| 🇫🇷 FRANCE | Ezi Returns - Sirri, 70 Avenue Jean Jaurès, Bagnères de Luchon, Haute Garonne, 31110, FR |
| 🇮🇹 ITALY | IFS/ Ezi returns / Sirri, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037, IT |
| 🇪🇸 SPAIN | DEVO - EZI - Sirri, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES |
| 🇨🇦 CANADA | No3rd - Ezi - Sirri, 10001 Boulevard Ray-Lawson, Anjou, Quebec, H1J 1L6, CA |
| 🇦🇪 UNITED ARAB EMIRATES | Toil & Tinker - EZI - Sirri, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E. |
| 🇵🇹 PORTUGAL | MULTISOURCE, Lda. - EZI - Sirri, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha, 2440-901, PT |
| 🇳🇱 NETHERLANDS | Global e commerce experts - Sirri, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp, 2132 NM, NL |
| 🇸🇪 SWEDEN | Logic Consulting - EZI - Sirri, Röra Byväg 5, 41878 Göteborg SWEDEN |
| 🇵🇱 POLAND | Retco - EZI RETURNS - Sirri, ul. Parzniewska 18 bud 2, Pruszków, 05-800, PL |
| 🇲🇽 MEXICO | LES OFERS Q S DE RL CV - Ezi - Sirri, Luis Martinez -EZI, Sierra 508 A Real del sol, Cienega de Flores, Nuevo Leon, 65550, MX |
| 🇹🇷 BELGIUM | EZI Belgium RETURN ADDRESS, TSG Logistics - EZI – Sirri Desire De Bodtkaai 27, 9400 Ninove |
| 🇹🇷 TURKEY | SIRRI, Kazım Karabekir Mh., Şht. Ömer Faydalı Cd, No : 237/A, 77200, Yalova, TR |
Refunds: The initial postage charge isn't refundable. Purchases with free postage will receive a full refund.
Important Notes:
Please allow up to 7 days from the date we receive your return for processing. If you require an expedited exchange, we recommend placing a new order and subsequently returning the original item for a refund. Returns or exchanges made after the 30-day period are subject to a 20% restocking fee.