Delivery & Return Policy
You have the right to return your purchase within 30 days of receiving it.
If you're not fully satisfied with your purchase, we're committed to making things right. To address any concerns or issues, simply get in touch with us. Our Customer Support team is available by phone from Monday - Friday: 10:00 - 15:00, and Saturday between 10:00 - 13:00. and is dedicated to ensuring your complete satisfaction.
Customer service: cs@sirri.com
DELIVERY
Processing time:
We pride ourselves on quick and efficient order processing. Any order placed before 2 p.m. will most likely be dispatched on the same day. While we do our best to ensure rapid delivery, please be aware that shipping times may vary for international addresses outside the UK.
UK Delivery times:
For deliveries within the UK: we send all standard orders on Royal Mail's Tracked 48 service. Standard UK delivery takes 1-3 working days, and many orders arrive the very next day. Please note delivery times may extend during bank holidays and promotional sale periods. Important Notice: Please be advised that delivery timelines may extend during bank holidays and promotional sale periods.
For expedited service featuring guaranteed next-day delivery, we encourage you to contact our dedicated customer service support team. You can reach us through live chat, WhatsApp, email, or by phone at +443300431199. We are committed to providing exceptional assistance and will endeavor to promptly address your inquiry.
International Shipping Information Table
| Region/Country | Estimated Delivery Time | Shipping Service | Customs & Taxes |
|---|---|---|---|
| Belgium | 4-7 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Germany | 4-7 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| France | 4-7 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Ireland | 2-3 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Netherlands | 4-7 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Spain | 5-8 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Italy | 5-8 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
|
Portugal |
5-8 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| United States | 5-8 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Australia | 8-12 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| New Zealand | 8-12 working days | Royal Mail Tracked Service | Duties and Taxes Paid by SIRRI |
| Rest of the World | 8-12 business days | Royal Mail Tracked Service | Contact your customs office for fees |
Additional Notes:
We understand the importance of timely delivery, which is why we offer expedited and express service options to certain countries, typically ranging from 1 to 3 days. Please note that deliveries during public holidays may experience delays.
If you require expedited or express service to your destination country, please don't hesitate to contact us, through live chat, WhatsApp, email, or by phone at +443300431199. Our customer service team will be happy to assist you in finding the best shipping option for your needs.
RETURNS
If you're not fully pleased with your purchase, you have the right to return your item(s) within 30 days of receiving them.
The return label should be included inside the parcel. If you can’t locate it, please use the link below to print a new one:
Contacting Us
For any concerns or issues, please get in touch with our dedicated Customer Support team. We're available by phone from Monday to Friday, between 10 a.m. and 3 p.m. and on Saturday between 10 a.m. and 1 p.m.
📧 E-mail: cs@sirri.com
Returns Procedure
For UK Customers: SIRRI provides FREE Royal Mail tracked returns for orders valued at £20 or more.
If you are returning an item valued under £20 using our free Royal Mail tracked returns service, a £3 return postage fee will be deducted from your refund to help cover return shipping costs.
To generate your FREE returns label and follow the instructions, click here. Ensure all details, including your order number, are correctly filled in. Upon submission, you’ll receive a returns label. Print this label and attach it to your parcel. If you don’t have printer access, simply show the barcode sent to your email at your local post office, and they’ll assist with printing.
To locate the nearest Royal Mail drop-off point, click here.
Retain your postage proof until your return/refund is processed.
For International Customers: We offer 15 hassle-free return, addresses worldwide. Select the one that is most convenient for you. Only returns for refunds are accepted internationally. If you wish for a size or color change, please return the original item for a refund and place a new order.
We only offer free return label for UK based customers.
For returns outside of your country, label the parcel as "returned unwanted GB purchase" to avoid potential import taxes.
General Return Guidelines:
Items must be in their original, sellable condition for return. Worn or washed items will not be accepted for exchange or refund.
Items must be returned with the original security/brand tag still attached.
If the tag is removed, tampered with, or missing, the item will not be eligible for a refund or exchange.
This does not affect your statutory rights for faulty items.
We don't offer mix and match for suit articles. We sell suits as complete sets. Exchanging articles from a set makes the original set unsellable. Therefore, such exchanges/refunds won't be processed.
We recommend inspecting your received products immediately upon delivery, preferably at the reception area if applicable. Any issues such as missing items, defects, or faults should be reported to our customer service team within 48 hours from the date and time of delivery. Timely reporting allows us to swiftly address and rectify any concerns, ensuring your satisfaction with our products. Failure to notify us within this timeframe may impede our ability to provide assistance or resolution. Thank you for your cooperation in adhering to our return policy procedures.
If something's not right with your order:
We want every SIRRI order to arrive perfectly and on time. On the rare occasion something goes wrong, we'll always put it right in the way that's fairest for you. Here's how we handle each situation — and in every case, our team replies within 24 hours.
If your item is faulty: Please email cs@sirri.com within 48 hours of delivery with your order number, a photo showing the issue, and "Faulty" in the subject line. Our team will review it and advise the best way to put it right for you. If you need the item in time for a specific date, the quickest route is to place a new order and contact us to arrange a free return and refund of the faulty one - that way you're never left waiting. This does not affect your statutory rights.
If you've received the wrong item Please email cs@sirri.com within 48 hours of delivery with your order number, a photo, and "Wrong item" in the subject line. We'll arrange the best resolution for you — a free return and refund, or sending the correct item. If your occasion is close, the fastest option is to place a new order for the correct item and contact us to arrange the free return and refund of the wrong one.
If your parcel is delayed or lost Please contact cs@sirri.com with your order number. Where there's still time before you need the item, we'll usually send a replacement straight away so you're not left waiting; if time has run out, we'll arrange a full refund. Because we sometimes send a replacement before the original parcel has been returned or confirmed lost, you may occasionally end up with both the original and the replacement — or a duplicate. If that happens, the extra item remains the property of SIRRI and simply needs to come back to us.
Returning it is free: we'll email you a prepaid label and you can drop it off or book a doorstep collection. Please return it within 15 days. Any replacement or duplicate item kept beyond this period remains the property of SIRRI, and we reserve the right to recover its value.
Return Addresses:
| Country | Address |
|---|---|
| 🇬🇧 UNITED KINGDOM | SIRRI, Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK |
| 🇮🇪 IRELAND | Coll-8 Logistics - EZI - Sirri, Unit 2, Baldonnell Business Park, Baldonnell, D22 XK20, IE |
| 🇺🇸 UNITED STATES | GEPS - EZI - Sirri 1230 Hardt Circle Bartlett Illinois 60103 US |
| 🇩🇪 GERMANY | Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE |
| 🇫🇷 FRANCE | Ezi Returns - Sirri, 70 Avenue Jean Jaurès, Bagnères de Luchon, Haute Garonne, 31110, FR |
| 🇮🇹 ITALY | IFS/ Ezi returns / Sirri, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037, IT |
| 🇪🇸 SPAIN | DEVO - EZI - Sirri, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES |
| 🇨🇦 CANADA | R Logistics - EZI - Sirri 1575 South Gateway Rd Unit E, Mississauga, ON L4W 5J1 |
| 🇦🇺 AUSTRALIA | Pro Prep - Ezi - Sirri 602-612 Botany Rd Alexandria NSW 2015, Sydney, AUSTRALIA |
| 🇦🇪 UNITED ARAB EMIRATES | Toil & Tinker - EZI - Sirri, Warehouse 11, Al Quoz Industrial Area 1, Al Asayel Street, Dubai, U.A.E. |
| 🇵🇹 PORTUGAL | MULTISOURCE, Lda. - EZI - Sirri, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha, 2440-901, PT |
| 🇳🇱 NETHERLANDS | Global e commerce experts - Sirri, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp, 2132 NM, NL |
| 🇸🇪 SWEDEN | Sirri - Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE |
| 🇵🇱 POLAND | Qlink - EZI RETURNS - Sirri, Hala DTA Moszna-Parcela 29 C4/U5, 05-840 Brwinów |
| 🇲🇽 MEXICO | LES OFERS Q S DE RL CV - Ezi - Sirri, Luis Martinez -EZI, Sierra 508 A Real del sol, Cienega de Flores, Nuevo Leon, 65550, MX |
| 🇧🇪 BELGIUM | EZI Belgium Return Address, TSG Logistics - EZI - Sirri, Desire DeBodtkaai 27, 9400 Ninove |
| 🇹🇷 TURKEY | SIRRI, Kazım Karabekir Mh., Şht. Ömer Faydalı Cd, No : 237/A, 77200, Yalova, TR |
| 🇦🇹 AUSTRIA | TSG GmbH - Ezi - Sirri, Kleinfeld 10a, 6341 Ebbs, Tirol, Austria |
Refunds: The initial postage charge isn't refundable. Purchases with free postage will receive a full refund.
Important Notes:
Please allow up to 7 days from the date we receive your return for processing. If you require an expedited exchange, we recommend placing a new order and subsequently returning the original item for a refund. Returns or exchanges made after the 30-day period are subject to a 20% restocking fee.