SIRRI DELIVERY & RETURN POLICY
You have the right to return your purchase within 30 days of receiving it.
If you're not fully satisfied with your purchase, we're committed to making things right. To address any concerns or issues, simply get in touch with us. Our Customer Support team is available by phone from Monday to Friday, between 10 a.m. and 5 p.m., and is dedicated to ensuring your complete satisfaction
Customer service: cs@sirri.com
We recommend conducting an inspection of your received products immediately upon delivery, preferably at the reception area if applicable. Any issues such as missing items, defects, or faults should be reported to our customer service team within 24 hours from the date and time of delivery. Timely reporting allows us to swiftly address and rectify any concerns, ensuring your satisfaction with our products. Failure to notify us within this timeframe may impede our ability to provide assistance or resolution. Thank you for your cooperation in adhering to our return policy procedures.
DELIVERY
Processing time:
We pride ourselves on quick and efficient order processing.
Any order placed before 2 p.m. will most likely to be dispatched on the same day.
While we do our best to ensure rapid delivery, please be aware that shipping times may vary for international addresses outside the UK.
For Deliveries Within the UK: We use Royal Mail's 48-hour Signed & Tracked service for all standard shipments. This service typically ensures delivery within 2-3 business days.
Important Notice: Please be advised that delivery timelines may extend during bank holidays and promotional sale periods.
Region/Country | Estimated Delivery Time | Shipping Service | Customs & Taxes |
---|---|---|---|
Belgium | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
Germany | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
France | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
Ireland | 2-3 working days | UPS or DPD | Duties and Taxes Paid |
Netherlands | 4-7 working days | UPS or DPD | Duties and Taxes Paid |
Spain | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
Italy | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
Portugal | 5-8 working days | UPS or DPD | Duties and Taxes Paid |
United States (Over £100) | 2-3 working days | UPS Express | Duties and Taxes Paid |
United States (Under £100) | 6-10 working days | Royal Mail Tracked Service | Duties and Taxes Paid |
Rest of the World | 8-12 business days | UPS or DPD | Contact your customs office for fees |
Additional Notes:
RETURNS
uyAt Sirri, your satisfaction is our top priority. If you're
not fully pleased with your purchase, you have the right to return your item(s)
within 30 days of receiving them.
Contacting Us
For any concerns or issues, please get in touch with our
dedicated Customer Support team. We're available by phone from Monday to
Friday, between 10 a.m. and 4 p.m.
📧 E-mail: cs@sirri.com
Returns Procedure
For UK Customers: Sirri provides FREE Royal Mail tracked returns.
Click here to generate your FREE returns label and follow the
provided instructions.
Ensure all details, including your order number, are
correctly filled in.
Upon submission, you'll receive a returns label. Print this
label and attach it to your parcel. If you don't have printer access, simply
show the barcode sent to your email at your local post office, and they'll
assist with printing.
To locate the nearest Royal Mail drop-off point, click here.
Retain your postage proof until your return/refund is
processed.
For International Customers: We offer 15 hassle-free return
addresses worldwide. Select the one that is most convenient for you. Only
returns for refunds are accepted internationally. If you wish for a size or
colour change, please return the original item for a refund and place a new
order.
For returns outside of your country, label the parcel as
"returned unwanted GB purchase" to avoid potential import taxes.
General Return Guidelines:
Items must be in their original, sellable condition for
return. Worn or washed items will not be accepted for exchange or refund.
We don't offer mix and match for suit articles. We sell
suits as complete sets. Exchanging articles from a set makes the original set unsellable. Therefore, such exchanges/refunds won't be processed.
Return Addresses:
Country |
Address |
🇬🇧 UNITED KINGDOM |
SIRRI,
Unit 6, Sterling Park, Pedmore Road, Brierley Hill, DY5 1TB, UK |
🇮🇪 IRELAND |
Coll-8
Logistics - EZI - Sirri, Unit 2, Baldonnell Business Park, Baldonnell, D22
XK20, IE |
🇺🇸 UNITED STATES |
GEPS -
EZI - Sirri, 845 Carol Court, Carol Stream, IL, 60188-9408, US |
🇩🇪 GERMANY |
Sirri -
Co Ezi Returns, Industriestraße 30, Kirchgellersen, 21394, DE |
🇫🇷 FRANCE |
Ezi
Returns - Sirri, 70 Avenue Jean Jaurès, Bagnèress de Luchon, Haute Garonne,
31110, FR |
🇮🇹 ITALY |
IFS/
Ezi returns / Sirri, Via dell'Industria 58/A, Paderno Dugnano, Milano, 20037,
IT |
🇪🇸 SPAIN |
DEVO -
EZI - Sirri, Calle Narcis Monturiol 41, Marbella, Malaga, 29603, ES |
🇨🇦 CANADA |
No3rd -
Ezi - Sirri, 10001 Boulevard Ray-Lawson, Anjou, Quebec, H1J 1L6, CA |
🇦🇪 UNITED ARAB EMIRATES |
Toil
& Tinker - EZI - Sirri, Warehouse 11, Al Quoz Industrial Area 1, Al
Asayel Street, Dubai, U.A.E. |
🇵🇹 PORTUGAL |
MULTISOURCE,
Lda. - EZI - Sirri, Estrada de Santo Antão, 9, IC2 – Pavilhão D, Batalha,
2440-901, PT |
🇳🇱 NETHERLANDS |
Global
e commerce experts - Sirri, Ezi Returns, Rijnlanderweg 766 Unit H, Hoofddorp,
2132 NM, NL |
🇸🇪 SWEDEN |
Logic Consulting - EZI - Sirri, Röra Byväg 5, 41878 Göteborg
SWEDEN |
🇵🇱 POLAND |
Retco -
EZI RETURNS - Sirri, ul. Parzniewska 18 bud 2, Pruszków, 05-800, PL |
🇲🇽 MEXICO |
LES
OFERS Q S DE RL CV - Ezi - Sirri, Luis Martinez -EZI, Sierra 508 A Real del
sol, Cienega de Flores, Nuevo Leon, 65550, MX |
🇹🇷 BELGIUM |
EZI Belgium RETURN ADDRESS, TSG Logistics - EZI – Sirri
Desire De Bodtkaai 27, 9400 Ninove |
🇹🇷 TURKEY |
SIRRI,
Kazım Karabekir Mh., Şht. Ömer Faydalı Cd, No : 237/A, 77200, Yalova, TR |
Refunds: The initial postage charge isn't refundable.
Purchases with free postage will receive a full refund.
Important Notes:
Please allow up to 7 days from the date we receive your
return for processing. If you require an expedited exchange, we recommend
placing a new order and subsequently returning the original item for a refund.
Returns or exchanges made after the 30-day period are
subject to a 20% restocking fee.